HOW DO I MAKE A PURCHASE?

Purchasing from MR PORTER is easy:

If you know what you are looking for, use the CLOTHING, SHOES and ACCESSORIES links. You can also shop by browsing the JOURNAL section or directly by designer.

Once you have found an item, select your size and use the 'ADD TO SHOPPING BAG' button underneath.

Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

Click on 'PROCEED TO PURCHASE' to complete your order.

 

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don't need an account to complete a purchase. However, if you register with us and you will be able to enjoy the following benefits through your MR PORTER account:

Request your return or exchange directly from your account

Gain access to your Wish List and Recommendations

Be notified when new stock arrives

Save your address and card details for faster shopping

Manage your account details, order history and email preferences and see order status.

 

HOW DO I RESET MY PASSWORD?

If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

 

WHAT PAYMENT METHODS DOES MR PORTER ACCEPT?

We accept Visa, MasterCard and American Express cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to MRPORTER.COM. Payment is only debited from your card at time of dispatch.

At MR PORTER, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Datacash Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

 

POST OFFICE BOXES & FREIGHT FORWARDING?

Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.

 

WHY ARE SHIPPING RESTRICTIONS APPLIED?

Due to international trading agreements and regulations, MR PORTER is obliged to adhere to particular shipping restrictions.

As a result, we are unable to dispatch audio products or items made of exotic skins outside of the EU. In addition, some products manufactured in China, grooming accessories, fine jewellery of certain compositions, items with religious iconography and cameras are not allowed to be shipped to some countries.

Due to transport restrictions, we are unable to ship pressurized or flammable items by air. Therefore, orders containing fragrance must be delivered via our standard shipping option or our MR PORTER Premier service (available in London).

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.

 

HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

By default, product prices are UK VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page. Please note that UK VAT will only be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.

 

DO YOU OFFER SAME DAY DELIVERY IN LONDON?

We understand that your time is precious, so we offer a number of delivery options for customers based in London.

Our same day delivery service is perfect for last-minute purchases. Place your order by 10am for delivery between 10am-5pm (seven days a week) or by 2pm to receive your purchases between 6pm-9pm (Monday to Friday).

You can also choose a day to suit you, up to seven days in advance.

 

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

 

WHERE IS MY ORDER?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, MR PORTER is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

 

HOW DO I RETURN OR EXCHANGE?

You have 28 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. Simply request a returns merchandise authorization number (RMA) from your MR PORTER account and then book a collection to send your item(s) back to us.

View more information.

 

WILL I RECEIVE A FULL REFUND?

Your refund will either be issued to the original payment method used to place the order, or as MR PORTER store credit. Shipping costs are not refunded for items using our free collection service, unless your items are faulty, or your order is cancelled under the ICASRs.

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.